Q: How long do I have to return a product?
A: We accept returns within 14 days of delivery.
Q: What condition does the product need to be in to return it?
A: The product must be unused, unopened, and in its original packaging with proof of purchase.
Q: How do I start a return?
A: Contact our customer support team within 14 days of receiving your order and we will guide you through the return process.
Q: When will I receive my refund?
A: Once we receive and inspect your return your refund will be applied to your original payment method within 5 to 7 business days.
Q: What if my product arrives damaged?
A: Contact us immediately with a photo of the damaged item and your order number. We will send a replacement or issue a full refund at no extra cost.
Q: Can I return an opened product?
A: For hygiene and safety reasons we are unable to accept returns on opened or partially used skincare products.